FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast delivery, but here’s what you can do if you need to modify your order:
1. Cancellation Requests
✅ Within 12 Hours: Contact us immediately via WhatsApp/Call to cancel (before processing/shipping).
❌ After 12 Hours: If your order is already dispatched, you’ll need to refuse delivery or initiate a return upon receipt.
2. Modifications (Size/Color/Address)
🔄 Before Shipping: WhatsApp us at +92 XXX XXXXXXX with your order number and updated details—we’ll try our best to adjust!
⚠️ After Shipping: Changes cannot be made, but you can exchange the item upon delivery (see return policy).
How to Contact Us for Urgent Requests:
Email: [email protected] (24-hour reply)
WhatsApp: Click to Chat (Fastest response!)
What payment methods do you accept?
We offer secure and convenient payment options tailored for our Pakistani customers:
1. Online Payments (Instant Confirmation)
- 💳 Credit/Debit Cards (Visa, Mastercard)
- 🏦 JazzCash / EasyPaisa
- 📱 Bank Transfers (IBFT)
2. Cash on Delivery (COD)
- Pay in cash upon delivery (available across Pakistan).
- Note: COD orders may require partial advance payment in some areas.
3. Direct Bank Transfer
Email payment proof to [email protected] with your order ID for fast processing.
Deposit payment to our designated bank account (Ask for details via WhatsApp/email).
How do I place an order?
Option 1: Order Online (Recommended!)
1️⃣ Browse – Visit www.levadesigns.com and explore our collections (belts, wallets, handbags).
2️⃣ Select – Click on your desired item, choose size/color, and tap "Add to Cart."
3️⃣ Checkout – Proceed to checkout, enter shipping/payment details, and confirm your order.
4️⃣ Confirmation – You’ll receive an order confirmation email with tracking details.
Provide these details for manual orders through whatsapp or email:
✔ Product name/link
✔ Size/color preference
✔ Shipping address
✔ Contact number
Why Order Online?
✓ Instant confirmation
✓ Easy tracking
✓ Secure payment options
Shipping and Delivery
What should I do if my order is delayed?
We sincerely apologize for any delay in your order! At Leva Designs, we strive for timely delivery, but occasional delays can happen due to high demand, shipping carriers, or unforeseen circumstances. Here’s what you can do:
- Track Your Order – Check your shipping confirmation email for a tracking link or log in to your account for updates.
- Contact Us – If the delay exceeds the estimated timeframe, email us at [email protected] with your order number, and we’ll investigate immediately.
Pro Tip: For urgent orders, opt for expedited shipping at checkout (if available).
We appreciate your patience and will do everything we can to resolve this quickly!
How can I track my order?
Once your order is shipped, here’s how to track its status in real-time:
1. Via Email/SMS
- You’ll receive a tracking number and courier link (e.g., TCS, Leopard) in your:
- Order confirmation email (check spam/junk).
- SMS (if you provided a mobile number).
2. Manual Tracking
Check live updates (e.g., "Dispatched," "Out for Delivery").
Visit the courier’s website (e.g., TCS Tracking).
Enter your tracking number (e.g., LVA123456789PK).
How long does shipping take?
Standard Shipping:
- 🏙️ Major Cities (Karachi, Lahore, Islamabad, etc.): 2–3 business days after dispatch.
- 🏡 Smaller Towns/Rural Areas: 4–7 business days (depending on courier service).
Express Shipping:
- Available at checkout for faster delivery (1-2 business days in major cities).
How to Track Your Order:
Use the link provided to monitor real-time updates.
Check your order confirmation email for tracking details.
Where do you ship to?
Currently, we only ship within Pakistan.
Delivery Areas:
📍 All major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Multan, Faisalabad, Hyderabad, Quetta & more!)
📍 Smaller towns/villages (via courier partners like TCS, Leopard, or Pakistan Post)
Shipping Time:
🚚 3–5 business days (urban areas)
⏳ 5–7 business days (remote regions)
Need Confirmation for Your Area?
WhatsApp us your complete address for real-time delivery verification.
Returns and Refunds
How long does it take to receive a refund?
Once we receive your returned item(s), here’s what to expect:
⏳ Processing Time: 3–5 business days (after we inspect the returned product).
💳 Refund Method: Credited back to your original payment.
📧 Notification: You’ll receive an email confirmation once processed.
⚠️ Important Notes:
- Bank delays: Depending on your financial institution, it may take 5–10 additional business days for the refund to reflect in your account.
- Exchanges: If approved, replacement items ship within 1–3 business days (standard shipping times apply).
Still waiting longer than expected?
Contact us at [email protected] with your order number and return tracking details, and we’ll investigate immediately!
How do I start a return?
To initiate a return, simply call us or email us with your details, and we’ll guide you through the process.
Please include in your request:
✔ Your Order ID (e.g., #LEVA12345)
✔ Payment receipt (screenshot/transaction ID)
✔ Reason for return (e.g., size exchange, defect, etc.)
What Happens Next?
- Our team will verify your request (typically within 24 hours).
- If approved, we’ll email you a prepaid return label (if eligible) or instructions.
- Pack the item securely (with tags/original packaging) and ship it back.
- Refund or exchange processed within 3–5 business days after we receive the return.
Need urgent help? Mention “URGENT RETURN” in your email subject!
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, here’s how we can help:
📦 Returns & Exchanges
✅ 14-Day Window: Request a return/exchange within 14 days of delivery.
✅ Condition: Items must be unused, undamaged, and in original packaging (with tags attached for accessories).
✅ Proof of Purchase: Order number or receipt required.
🔙 How to Return
- Email [email protected] with your order number and reason for return.
- We’ll send a prepaid return label (if eligible) or instructions.
- Once received, we’ll process your refund/exchange within 3-5 business days.
💸 Refunds
• Refunds go back to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
🔄 Exchanges
• Free exchanges for defective/wrong items.
• For size/color changes, return the original item first.
❌ Non-Returnable Items
• Custom/monogrammed products.
• Final sale items (marked at checkout).
Need Help? Contact us at [email protected] – we’re happy to assist!
Product Information
Do you offer product warranties?
Yes! At Leva Designs, we stand behind the quality of our products. All our leather belts, wallets, and ladies' handbags come with a warranty against manufacturing defects. If you encounter any issues due to craftsmanship or material flaws, please contact our customer support within the specified warranty period, and we’ll gladly assist you with a repair, replacement, or refund.
How can I find more information about a product?
For detailed information about any product (e.g., leather type, dimensions, care instructions), here’s how to get answers:
- Product Pages
- Visit the item’s dedicated page on our website.
- Check the "Description", "Specifications", and "Materials & Care" tabs.
- Customer Support
- Email: [email protected] (24-hour response)
- Live Chat: Click the 💬 icon on our website (business hours).
- Customer Reviews
- Read feedback from buyers under each product for real-life insights.
- Social Media
- DM us on Instagram @levadesigns for quick visuals or styling tips.
Need something specific? Ask us for extra photos/videos of the product—we’re happy to help!
Account Information
I forgot my pasword. How can I reset it?
Forgot your password? No worries!
To reset your Leva Designs account password:
- Go to the Login Page (or click "My Account" in the menu).
- Click "Lost your password?"
- Enter your email address (the one used for your account).
- Check your inbox for a password reset link (check spam/junk if you don’t see it).
- Click the link and create a new password.
Still stuck? Contact us for help!
Do I need to create an account to place an order?
No, you don’t need an account to place an order at Leva Designs—you can check out as a guest! However, creating an account lets you:
✔ Save your shipping/billing details for faster checkout
✔ Track orders easily
✔ View purchase history & warranties
✔ Access exclusive offers
You can register anytime (even after placing an order) to enjoy these benefits.
Promotions and Discounts
I forgot my pasword. How can I reset it?
Forgot your password? No worries!
To reset your Leva Designs account password:
- Go to the Login Page (or click "My Account" in the menu).
- Click "Lost your password?"
- Enter your email address (the one used for your account).
- Check your inbox for a password reset link (check spam/junk if you don’t see it).
- Click the link and create a new password.
Still stuck? Contact us for help!
Do I need to create an account to place an order?
No, you don’t need an account to place an order at Leva Designs—you can check out as a guest! However, creating an account lets you:
✔ Save your shipping/billing details for faster checkout
✔ Track orders easily
✔ View purchase history & warranties
✔ Access exclusive offers
You can register anytime (even after placing an order) to enjoy these benefits.