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Shipping & Returns

Shipping Policy

At Leva Designs, we ensure fast and reliable nationwide shipping across Pakistan. All orders are processed within 1-2 business days (excluding weekends and holidays), with delivery times ranging from 2-7 business days via trusted courier partners like TCS and Leopard. Once dispatched, you'll receive a tracking link via email/SMS to monitor your package in real-time. We occasionally offer free shipping promotions - keep an eye on our website for special deals! Please note that deliveries to remote areas may take slightly longer. For urgent orders or special delivery requests, we recommend contacting our customer support team before placing your order. Our dedicated team is always available to assist you via WhatsApp or email at [email protected]. Your satisfaction is our top priority, and we strive to make every shopping experience with us smooth and enjoyable.

Shipping Rates and Delivery Times

Domestic Shipping

Standard Shipping

From PKR 300- Estimated delivery within 4 business days

Expedited Shipping

From PKR 600 - Estimated delivery within 2 business days

Free Shipping

Available on orders over PKR 5000

International Shipping

We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.
Please note that international customers may be subject to additional customs fees or taxes based on their country’s regulations. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Processing

  • Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
  • For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.

Tracking Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.

Returns & Refunds

  • Contact our Customer Support team at [email protected] with your order number and reason for return.
  • We will provide you with a return authorization and instructions on where to ship the product.
  • Once we receive your return and verify its condition, we will process your refund.
Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.

Cancellations

Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.